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User groups are containers of users and they often mimic the organisational structure of your company, allowing senior management to report on calls by department. Access to the Directory can be restricted to one specific user group, so that managers can report only on their own department. For ; for information on how to apply these restrictions, check the Web users section.

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<a id="Adding a User group"></a>

Adding a User group

New extension that are not currently in the Directory are picked up by default in the 

To add additional groups To add a new user group in the Directory, click on the Add button at the top-right of the Groups panel. A new window will appear, allowing you to add the name of the group and its pilot/hunt number, if applicable. Once you set these parameters, click on the Add button.

To The section below will explain how to configure the rest of the properties of your a user group, read the section below.

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To configure the properties of a group, highlight the group you are interested in and click on the Properties button on at the top right corner of the panel:

This A new window will open a new window containing , where you can configure the properties of your User group:-user group. Each tab in the 

General

Each User group requires a name by which it can easily be identified. This is normally related to the name by which it is referred to in your organisational directory (e.g. Accounts, Sales, IT etc)

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