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Adding a User group

To add a new user group in to the Directory, click on the Add button at the top-right hand side of the Groups panel.

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To configure the properties of a group, highlight the group you are interested in and click on the Properties button at the top-right corner of the panel:

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A new window will open, where you can configure the properties of your user group. Each tab in the 

Referencemacro
LabelGroup properties
window will be explained below:

General

Each User group requires a name The

Tabmacro
LabelGeneral
tab allows you to enter a name for your user group, by which it can be easily be identified. This is normally related to the name by which it is referred to in your organisational directory (identified in the system; usually, the name relates to the role the group plays in your internal organisational structure, e.g. Accounts, Sales, IT etc).

If the group has a pilot/hunt number, you can enter this in the box provided.

Screenshotmacro
Borderfalse
URL/download/attachments/4817891/user_groups_general.png

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Telephony

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The

Telephony

In the Telephony section, you can decide whether you would like to exclude the entire group from having their calls logged and/or recorded (assuming a Magic box in place to allow recording)

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Tabmacro
LabelTelephony
tab gives you the option to exclude the current selected group from being logged or recorded in the system - assuming a call recording devices is integrated with TIM Plus.

Screenshotmacro
Borderfalse
URL/download/attachments/4817891/user_groups_telephony.png

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