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panel consists of three separate graphs, each of them organising their information using different criteria, enabling you to see at-a-glance the overall performance of your entire organisation.
The three graphs display the following information:
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| URL | /download/attachments/4817126/dashboard.png |
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Call volume by call type
This first graph shows a snapshot of calls made and received so far today, based on the type of call, e.g. inbound, outbound, missed.
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| URL | /download/attachments/4817126/call_volume_1.png |
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Each call type is colour-coded using a system-wide colour scheme as follows:
- Green: Incoming calls
- Light green: Answered transferred calls
- Blue: Outgoing calls
- Light blue: Outgoing non-connected calls
- Grey: Internal calls
- Mauve: Internal non-connected calls
- Red: Abandoned DDI (Direct Dialled In) calls
- Pink: Tandem calls
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The same call type colour coding system applies throughout TIM Plus. |
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Call volume by half hour
This graph shows a snapshot of the day's calls broken down by half-hour, allowing you to quickly identify peaks and troughs in call volumes to identify busy periods.
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| URL | /download/attachments/4817126/call_volume_2.png |
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Each call type is colour-coded using a system-wide colour scheme as follows:
- Green: Incoming calls
- Light green: Answered transferred calls
- Blue: Outgoing calls
- Light blue: Outgoing non-connected calls
- Grey: Internal calls
- Mauve: Internal non-connected calls
- Red: Abandoned DDI (Direct Dialled In) calls
- Pink: Tandem calls
Call volume by charge band
This graph shows a snapshot of today's calls based on their destination, allowing you to identify where you call most often. Calls are grouped into geographical locations such as Mobile, National, Local, International etc.
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| URL | /download/attachments/4817126/call_volume_3.png |
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By default, the following colour scheme is used to identify calls to each geographical group:
- Red: Personal/Mobile calls
- Green: Local calls
- Blue: National calls
- Yellow: International calls
- Purple: Other calls