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User groups are containers of users and they often mimic the organisational structure of your company, allowing senior management to report on calls by department. Access to the Directory can be restricted to one specific user group, so that managers can report only on their own department; for information on how to apply these restrictions, check refer to the Web users section.

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When you first configure the system, a user group - called  Discovered Users - is created by default in the Directory. The function of the 

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folder is to pick up newly discovered extensions , and it should not be renamed or deleted from the system. Once you add your own groups in the Directory, extensions can be moved across from the Discovered Users folder into the newly created ones; for information on how to move users from one group to another, check the Moving a user between two groups section.

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If you are using third party synchronisation, e.g. Cisco AXL, all user groups are being imported automatically in TIM Plus, preserving the directory structure from the phone system.

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