User groups

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• Do not log -  calls are not being logged and the call recordings - if applicable - are not accessible. The associated audio file is not being deleted, but the recording is not be accessible because there is no call log to be matched against.
• Do not record calls - calls are not being recorded;
• Exclude users from call statistics - calls are logged but not included in any 

  Referencemacro
  Label Stats Points

  , therefore, they will not be shown on display boards.

Alarms

Alarms for any group can be set to be trigerred by specific events (In order to monitor specific events on the system, you can set up alarms at group level that trigger when certain criteria are met, e.g. when calls above a certain duration are made, when specific numbers are dialled or when defined cost-thresholds are exceeded).

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You can be alerted if any calls are missed for the User group, by ticking the box alongside the Enable missed call alarms for this group, then type in the e-mail address of the person who you would like to send notification to as shown above. You may type multiple e-mail addresses as long as you separate them by comma.

Charge

This section allows you to automatically uplift the cost of any calls made by this group.  

Dialled number alarm

Alarms can be set to activate when a part or full number is dialled by a user within the selected group. If you want to add a series of full or partial numbers, you can separate each entry with a comma, as shown above. Acceptable formats include: 00, 020, 020726526, 02072652600.

Cost alarm

An alarm can be set to activate when a call made by a user within the selected group exceeds a pre-set cost. Note that the cost will relate to the local currency, e.g. in the screenshot above, the 5.00 would be £5 in UK, €5 in Europe or US$5 in USA.

Duration alarm

An alarm can be activated when a call made by a user within the selected group exceeds a predetermined duration, measured in seconds.

Missed call alarm

An alarm for missed calls on the selected group can also be set up, by ticking the box Enable missed call alarms for this group.

Charge

This section allows you to add a percentage markup to all calls in the selected group. To apply the charge, enter the percentage by which you would like to mark - up calls, as shown below:

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This section allows you to select the tariff that will apply to calls made by this User user group.

By default, TIM Plus is supplied with a standard BT tariff, which will automatically pick up national, international and mobile dial codes. Bespoke tarfiffs can also be provided . For costing contact your supplier or sales@tri-line.com who can refer you to the appropriate person for pricing.on request. 

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