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In order to monitor specific events on the system, you can set up alarms for any selected group that trigger when certain criteria are met, e.g. when calls above a certain duration are made, when specific numbers are dialled or when defined cost-thresholds are exceeded.
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Alarms can be set to activate when a part or full number is dialled . If you want to add a series of full or partial numbers, you can separate these entries by a comma, as shown above. Acceptable formats include: 00, 09, 020726526, 02072652600.
Cost alarm
You can trigger an alarm to be activated when a call exceeding a pre-set cost is made by anyone on this site. Note that the cost will relate to the local currency. For example, in the screenshot above, the
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Duration alarm
An alarm can be activated when a call exceeding a predetermined duration is made by anyone in this User group. All durations are shown in seconds (e.g. 30 minutes = 1800 seconds)
Missed call alarm
You can be alerted if any calls are missed for the User group, by ticking the box alongside the Enable missed call alarms for this group, then type in the e-mail address of the person who you would like to send notification to as shown above. You may type multiple e-mail addresses as long as you separate them by comma.
Dialled number alarm
Alarms can be set to activate when a part or full number is dialled by a user within the selected group. If you want to add a series of full or partial numbers, you can separate each entry with a comma, as shown above. Acceptable formats include: 00, 020, 020726526, 02072652600.
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An alarm for missed calls on the selected group can also be set up, by ticking the box Enable missed call alarms for this group.
Delivering the alarm notification
To receive an alarm notification from TIM Plus, type the e-mail address of the person you would like to receive it in the text box provided, as shown above. To send the alarm to more than one e-mail address, separate each entry with a comma.
Charge
This section allows you to add a percentage markup to all calls in the selected group. To apply the charge, enter the percentage by which you would like to mark up calls, as shown below:
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