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User groups are containers of users and they often mimic the organisational structure of your company, allowing senior management to report on calls by department. Access to the Directory can be restricted to one specific user group, so that managers can report only on their own department; for . For information on how to apply apply these restrictions, refer to the Web users section.
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When you first configure the system, a user group - called Discovered Users - , called Discovered users, is created by default in the Directory. The function of the
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When you add have created your own groups in the Directory, extensions can be moved across you can move extensions from the Discovered Users folder to the newly created ones; for . For information on how to move users from one group to another, check the Moving a user between two groups section.
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If you are using third party synchronisation, e.g. Cisco AXL, all user groups and directory structure are being imported automatically in TIM Plus , preserving the directory structure from the phone system.
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To add a new user group to the Directory, click on the button at the top-right hand side of the Groups panel.
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A new window will appear, allowing you to add the name of the group and its pilot/hunt number, if applicable.
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