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A channel is the entity object created in the system to embody representing each of your telephone lines. The channels will populate the Directory automatically as soon as they are being used, and by default, they are added into folder called Discovered channels.
Each individual channel object can be edited afterwards , or moved into a different group and , if required, you are also given the option to add channels within the system manually.

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Finding a channel

To search for a channel within in the system and see in which folder group it is located, select the Directory tab and then click on the Find button on at the top-right corner of the Contents panel, as shown belowscreen:

A In the new window will pop-up. Enter that opens, enter the name /or number of the channel the channel you are looking for, then press click on the Search button. The search results will appear in the same window, as shown below:

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To manually add a new channel in the system, click on theDirectory tab and select the site and the channel group where you want to create the new entity, then click on theAdd new button on at the top-right corner of the Contents panel. The example below shows a new channel being added in the

The following A new window will pop-up open, allowing you to add configure the properties for this Channelof the channel:

Fill in the required details, then press Once you have configured the channels 's properties, click on theAdd button, as shown below:

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