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To edit a user's properties, locate the user in the Directory and click on it to select it. Once this When the user is highlighted in grey, as shown below, click on the Properties button at the top-right corner of the Contents panel:

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A new window will open displaying the properties of the user. Each tab in the User properties window is explained below:

General

This The

Tabmacro
LabelGeneral
tab allows you to edit the general properties of the user, e.g. name, e-mail, alternative extensions etc. To amend any of these the entries, overtype any details you would like want to change, then click on the Save button, as shown below:

Screenshotmacro
Borderfalse
URL/download/attachments/4817235/content_user_properties_general.png

The fields Each field contained in this tab are as followsdescribed below:

FieldDescription
NameThe name of the user. If no name is entered, the extension number will show instead
ExtensionThe extension number of the user
EmailThe e-mail address of the user
Alt extensionThe alternative extension number(s) or the partial DDI number of the user, if applicable
CommentAny comments you want to add for this user

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The

Tabmacro
LabelTelephony
tab allows you to edit the telephony properties of the user, e.g. DDI, IP phone , mobile or home phone number associated. This section also or mobile, and gives you the option to exclude the currently selected user from being logged or recorded in the system - assuming a call recording device is attached to TIM Plus.

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FieldDescription
DDIThe DDI number of the user.
IP PhoneThe IP phone number of the user.
MobileThe mobile number of the user.
HomeThe home telephone number of the user, if applicable.
Do not log calls for this userThe calls Calls for this user will are not be logged, if this option is ticked.
Do not record calls for this userThe calls Calls for this user will are not be recorded, if this option is ticked.
Exclude this user from call statisticsThe calls Calls for this users are not included in any stats points objects and will not show on display boards.

Charge

The 

Tabmacro
LabelCharge
tab allows you add or edit any fixed charge associated with the user, such as room rental, internet services and or additional sundry items. If you do not want to add a charge, leave this blank.

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Moving a user between two groups

To Follow the steps below to move a user from one group to another, .

  1. Click on the
    Buttonmacro
    LabelDirectory
    tab and locate the user

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  1. you want to move to the new group.
  2. Select the user, by ticking the box alongside it. The top-left panel of the screen will now change to the Move items panel and the selected user(s) will be copied

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  1. here.
    Screenshotmacro
    Borderfalse
    URL/download/attachments/4817235/contents_moving_user_1.png
  2. Select the new group that you want the user

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  1. to be moved into, and click on theMove button

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  1. , as shown below:
    Screenshotmacro
    Borderfalse
    URL/download/attachments/4817235/contents_moving_user_2.png

 

/download/attachments/4817235/contents_moving_user_1.png

HTML
<a id="Deleting a user"></a>

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