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<a id="What is a Channelchannel group?"></a> |
What is a
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channel group?
Channel groups are containers of channels - as the name suggests - and they normally reflect the type of line coming into your organisation and their groupings, e.g. ISDN 30, ISDN2, Analogue Fax lines etc.
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When you first configure the system and your channels start to populate the Directory, the Discovered Channels folder is created automatically in the Directory. Its function is to pick up newly discovered channels and it should not be renamed or deleted. Once you have created your own groups, you can move channels from the Discovered Channels folder to the newly created ones. For information on how to move channels from one group to another, refer to the Moving a channel between two groups section.
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<a id="Adding a Channelchannel group"></a> |
Adding a
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channel group
To add a new channel group to the Directory, select the
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If you are synchronising with a third party system, e.g. Cisco AXL, you TIM Plus will automatically pick up the channel groups as they are configured in your phone system. |
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Configuring a
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channel group
To configure the properties of a channel group, highlight the group you are interested in and click on the button at the top-right corner of the panel:
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In the
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If channels are excluded from call statistics, they will not be counted when looking at monitoring call concurrency. |
Tariff
TIM Plus gives you the option to cost different groups of channels at different rates. To apply a different tariff, expand the drop-down list and select from the available optionsThe Tariff tab allows you to select the default tariff table to use when costing calls for channel in this group.
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By default, TIM Plus is supplied with a standard BT tariff which will automatically pick up national, international and mobile dial codes. Bespoke tariffs can also be provided on request. |
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<a id="Renaming a Channelchannel group"></a> |
Renaming a
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channel group
To rename a channel group, locate the entity in the Directory and click on the tab.
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<a id="Deleting a Channelchannel group"></a> |
Deleting
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channel group
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PLEASE NOTE: When you are deleting a channel group, you are deleting all the information contained within that group, including the calls associated with those channels! |
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