Channel groups

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The Discovered Channels folder

When you first configure the system and your channels start to populate the Directory, the Discovered Channels folder is created automatically in the Directory. Its function is to pick up newly discovered channels and it should not be renamed or deleted. Once you have created your own groups, you can move channels from the Discovered Channels folder to the newly created ones. For information on how to move channels from one group to another, refer to the Moving a channel between two groups sectionA special user group, Discovered Channels, is automatically created in TIM Plus to harvest hitherto-unknown channel information from the call data received from your telephone system. Over time, when all possible channels have been collected by the Discovered Channels folder, you can create your own channel groups based on the structure of your organisation, and move users into these new groups.

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