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A new window will appear, allowing you to enter the group's name and any the trunk's its associated access code, if applicable.

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Click on the Add button to add the new group to the Directory.

Info

If you are synchronising with a third party system, e.g. use synchronisation, such as Cisco AXL, you need not manually configure channel groups, since TIM Plus will automatically pick up the channel groups as they are configured in your phone systemautomatically imports channels from your telephone system, placing them in their respective groups.

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<a id="Configuring a channel group"></a>

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To configure the properties of a channel group, highlight the group you are interested in want to configure and click on the Properties button at the top-right corner of the panel:

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A new window will open, where you can configure the properties of your channel group. Each  Each tab in the Group properties window will be explained is described below:

General

In the

Tabmacro
LabelGeneral
tab you can enter a edit the name of your the channel group - this is normally related to the name by which it is referred to in your organisational directory - and the trunk and its associated access code, if applicable.

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The

Tabmacro
LabelTelephony
tab gives you the option to exclude the of excluding the currently-selected group from being logged or recorded in the system - assuming a call recording device is attached to by TIM Plus. If you do not want calls for this channel group to be logged, recorded or included in call statistics, tick the box provided:call recording integration is enabled, you can also exclude calls from being recorded.

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URLhttp://docs.tri-line.com:8090/download/attachments/4817893/channel_group_properties_2.png

OptionDescription
Do not logCalls for this channel group will not be logged by TIM Plus. In addition, if integrated call recording is in use, no audio recordings will be available
Do not record callsCalls for this channel group will not be recorded, if integrated call recording is in use
Exclude users from call statisticsCollection of statistics will not be performed for this channel group
Info

If channels are excluded from call statistics, they will not be counted when monitoring call concurrency.

Tariff

The Tariff tab allows gives you the ability to select the a default tariff table to use, when costing calls for this channel in this group.

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URL/download/attachments/4817893/channel_group_properties_3.png

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To rename a channel group, locate the entity it in the Directory and click on the Properties tab.

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A new window will open, where you can rename specify a new name for the group. Click Save to apply the changes.

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Warning

When you are deleting a channel group, you are deleting all the information contained within that group, including all channels and the calls associated with those channels!

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