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<a id="What is a Stats point?"></a> |
What is a
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stats point?
A Stats point is a "counter" that can be placed on any subject and at any point in your organization. It counts calls that match defined parameters as they pass. This information from these Stats points can then be selected and displayed on your customisable display boards.
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<a id="Adding a Stats point"></a> |
Adding a
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stats point
TIM Plus will allow you to add as many Stats points as you want, according to your organisation's needs. To add a Stats point, select thetab and then click on thebutton.
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<a id="Configuring a Stats point"></a> |
Configuring a
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stats point
To edit a Stats point, simply select the entity and click on thebutton on the top-right corner of your screen, as shown below:
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<a id="Excluding a user from a Stats point"></a> |
Excluding a user from a
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stats point
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NOTE: You will need administrator rights to do this as you will need to be able to access the directory and user properties. |
Search the Directory for the user you want to exclude from your Stats point. For information on how to locate a user in the system check the Finding a user section above.
Once you have located the user in the system, select the entity and click on the
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A new pop-up window will appear. Click on thetab and tick the Exclude this user from call statistics box, then clickto apply the changes.
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<a id="Deleting a Stats point"></a> |
Deleting a
Statsstats point
To delete a Stats point, select the entity from the existent list and click on thebutton on the top-right corner of the screen, as shown below:
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