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The leaderboard panel allows you to organise your call data in columns, placed next to each other, in order to provide a visual summary of any call information that you wish to monitor. The content of each column displayed is determined solely by your selection and the leaderboard can show any combination of columns types. The background, font type, size, colour and placement are also customisable.
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The information showing shown in the leaderboard will update live, as soon as is updated every time a call finishes and has been logged in by the system. |
The example below shows the following columns: the total number of calls, inbound, outbound, lost calls, duration of inbound, duration of outbound, total duration of calls and is ordered by total number of calls per user:
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