Leaderboard panel

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The 

Stats point

. Each column can be set to show different type of call information (duration, response time, etc.), for different call types (inbound, outbound, etc.) and for different entities (sites, groups, users) e.g. one column can show daily statistics for the total amount of inbound answered calls and the same call information can be displayed in a different column, for a different group and on a weekly basis.

To add columns to your leaderboard, you need to select a stats point, a call type and the type of information you want the column to display.

Selecting a stats point

To select a stats point for your leaderboard panel, click on the Find button.

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Selecting the call type

To select the type of call you want your leaderboard panel to includethat the information displayed in this column should reflect, click on the drop-down list and choose from the available options, as shown below:

Column

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Selecting the type of information

To select the type of call information you want to display in the leaderboardthis column, such as total duration, maximum response time, etc. To make your selection, click on the drop-down list and choose from the available options, as shown below:

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Click on the Add button to add the column to the list , as shown below:and repeat the process if you need to add another column.

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