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The
tab allows you select what information you want to display in
the columns of your leaderboard.
Each column can be set to show of the laderboard can display different type of call information (duration, response time, etc.), for different call types (inbound, outbound, etc.) and for different entities (sites, groups, users) e.g. one column can show statistics for the total number of inbound answered calls on a daily basis, while in a different column you can display the same call information, but for a different user group and on a weekly basis.To add columns to your leaderboard, you need to select a stats collection point, the call type and the type of information you want the column to display.
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To choose the entity which the information displayed in this panel the leaderboard should apply to, select a stats collection point, by clicking on the Find button.
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To select the type of call which the information displayed in this column should apply to, click on the
drop-down list and choose from the available options, as shown below:
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| URL | /download/attachments/4817211/panel_properties_column_1.png |
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Selecting
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what information you want to display
To select the type of call information you want to display in this column, such as total duration, response time, etc., click on the the
drop-down list and choose from the available options, as shown below:
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