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The stats points can be configured to group the collected calls based on by a particular subject, such as users, channels, dialled number, half-hour time slot etc. To choose a subject, select it the drop-down list.
| Drop_down_list |
|---|
| Value | Channel group |
|---|
| Selection | Subject |
|---|
|
Reset frequency
To determine Choose when to reset your stats point, enter by entering the date and time in the boxes providedthe
section; to choose the frequency with which you want them to reset, select a predefined period from the drop-down list, as shown below:
...
In the example below, the Stats stats point is set for all users of the
team
, in
site
, and it resets every day.
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/4817219/stats_point_example.png |
|---|
|
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The
tab
is normally used allows you to check
that whether call stats are being collected by TIM Plus
, and it
can be is generally used for troubleshooting
purposes. The
screen example below shows calls coming
through in the system. If this page is blank,
you will not be collecting any call statsno data is being collected.
| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/4817219/stats_point_contents.png |
|---|
|
Press Click on theRefreshbutton to refresh the statistics on that page and verify that the Stats stats point is collecting data. If you press click on theResetbutton, you can clear the statistics and reload them for the period that they cover (, e.g. last week).
| HTML |
|---|
<a id="Excluding a user from a stats point"></a> |
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