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Excluding a user from a stats point

In certain cases, you may want to collect stats for a particular team, group or site but may want to Follow the instruction below to exclude a particular user from the call statistics (, e.g. exclude sales manager from sales team stats or exclude MD from site stats).

 

Info

NOTE: You will need administrator rights to do this as you will need to be able to access the directory and user properties.

Search the Directory for the user .
  1. Find the user you want to exclude from
your Stats point. For information on how to locate a user in the system check the Finding a user section above.Once you have located the user in the system, select the entity
  1. statistics in the Directory,
  2.  select it and click on the
    Buttonmacro
    LabelProperties
    tab.
    Screenshotmacro
    Borderfalse
    URL/download/attachments/4817219/stats_point_exclude_user.png
  3. A new
pop-up
  1. window will appear. Click on
theTelephony
  1. the 
    Tabmacro
    LabelTelephony
    tab and tick the Exclude this user from call statistics box
, then clickSaveto apply the changes.
  1. . 
    Screenshotmacro
    Borderfalse
    URL/download/attachments/4817219/stats_point_exclude_user_2.png
  2. Click on the Save button to apply the changes.

 

 

Info

You will need administrator rights to perform this action, as you need to be able to access the directory and the user properties.

HTML
<a id="Deleting a stats point"></a>

Deleting a stats point

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