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Follow the instructions below to exclude an user from a stats collection point, e.g. exclude sales manager from sales team stats:
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To perform the steps below you need administrative privileges to be able to access the Directory and the user properties. |
- Search the Directory to find locate the user you want to exclude from your stats.
- Once you locate the user in the Directory, select it and click on the
tab.Buttonmacro Label Properties Screenshotmacro Border false URL /download/attachments/4817219/stats_point_exclude_user.png - A new window will appear. Click on the
tab and tick the Exclude this user from call statistics box.Tabmacro Label Telephony Screenshotmacro Border false URL /download/attachments/4817219/stats_point_exclude_user_2.png - Click on the button to apply the changes.
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<a id="Deleting a stats point"></a> |
Deleting a stats point
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