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This section allows you to choose the criteria that calls must match in order to activate the alarm. The criteria available for selection are described below:
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| URL | /download/attachments/4817592/stats_alarms_4.png |
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Count
The alarm will be triggered when the call-count of the calls collected in this stats point meets, exceeds, is less than or equal to a predetermined value (, e.g. when busy channels equals 10 or busy channels > 10).
| Stats_alarms |
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| Value3 | 10 |
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| Value1 | Count |
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| Value2 | greater than |
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Total duration
The alarm will be triggered when the total duration of the calls collected in this stats point meets, exceeds, is less than or equal to a pre-determined predetermined value (, e.g. when call duration is greater than 3600 seconds (1 hour) )
| Stats_alarms |
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| Value3 | 18000 |
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| Value1 | Total duration |
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| Value2 | greater than |
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Average duration
The alarm will be triggered when the average duration meets, exceeds, is less than or equal to a pre-determined predetermined value (, e.g. when average call duration is less than 1 minute).
| Stats_alarms |
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| Value3 | 60 |
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| Value1 | Average duration |
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| Value2 | less than |
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Minimum duration
The alarm will be triggered when the minimum duration meets, exceeds, is less than or equal to a pre-determined predetermined value (, e.g. when minimum duration equals 20 seconds).
| Stats_alarms |
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| Value3 | 20 |
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| Value1 | Minimum duration |
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| Value2 | equals |
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Maximum duration
The alarm will be triggered when the maximum duration meets, exceeds, is less than or equal to a pre-determined predetermined value (, e.g. when maximum call duration is greater than 1 hour).
| Stats_alarms |
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| Value3 | 3600 |
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| Value1 | Maximum duration |
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| Value2 | greater than |
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Total response
The alarm will be triggered when the total response time exceeds, equals, is less than or is or equal to a pre-determined predetermined value (, e.g. total response time exceeds 30 seconds).
| Stats_alarms |
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| Value3 | 30 |
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| Value1 | Total response |
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| Value2 | greater than |
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Average response
The alarm will be triggered when the average response time exceeds, equals, is less than or is equal to a pre-determined predetermined value (, e.g. average response time exceeds 20 seconds).
| Stats_alarms |
|---|
| Value3 | 20 |
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| Value1 | Average response |
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| Value2 | greater than |
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Minimum response
The alarm will be triggered when the minimum response time exceeds, equals, is less than or is equal to a pre-determined predetermined value (, e.g. minimum response time equals 2 seconds).
| Stats_alarms |
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| Value3 | 2 |
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| Value1 | Minimum response |
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| Value2 | equals |
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Maximum response
The alarm will be triggered when the maximum response time exceeds, equals, is less than or is equal to a pre-determined value (, e.g. maximum response time exceeds 20 seconds).
| Stats_alarms |
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| Value3 | 20 |
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| Value1 | Maximum response |
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| Value2 | greater than |
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Total cost
The alarm will be triggered when the total cost exceeds, equals, is less than or is equal to a pre-determined predetermined value (, e.g. total cost exceeds £100).
| Stats_alarms |
|---|
| Value3 | 100 |
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| Value1 | Total cost |
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| Value2 | greater |
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Average cost
The alarm will be triggered when the average cost exceeds, equals, is less than or is equal to a pre-determined predetermined value (, e.g. average cost exceeds £2.00).
| Stats_alarms |
|---|
| Value3 | 2 |
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| Value1 | Average cost |
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| Value2 | greater than |
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Minimum cost
The alarm will be triggered when the minimum cost exceeds, equals, is less than or is equal to a pre-determined predetermined value (, e.g. minimum cost equals £1.00).
| Stats_alarms |
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| Value3 | 1 |
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| Value1 | Minimum cost |
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| Value2 | equals |
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Maximum cost
The alarm will be triggered when maximum cost exceeds, equals, is less than or is equal to a pre-determined value (, e.g. maximum cost exceeds £10.00).
| Stats_alarms |
|---|
| Value3 | 10 |
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| Value1 | Maximum cost |
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| Value2 | greater than |
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Concurrency
The alarm will be triggered when the call concurrency exceeds, equals, is less than or is equal to a pre-determined value (, e.g. total number of simultaneous calls exceeds 20).
| Stats_alarms |
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| Value3 | 20 |
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| Value1 | Concurrency |
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| Value2 | greater than |
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| URL | /download/attachments/4817592/stats_alarms_12.png |
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