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A new window will appear, where you can enter your question and type of answer.
Adding a question
To add a new question, click on the button on at the top-right -hand side of the screen, as shown below:
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A new The
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enter your question and define its answer type:
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The type of answers you can choose from are explained in the table below:
| Answer type | Description |
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| Yes/No answer | The calls will be rated based on a yes/no answer, e.g. Was the call answered quickly? |
| Range answers | The calls will be rated based on the range of values defined here, e.g. range 1-10 |
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| How well did the agent understand your requirements? | |
| Multiple choice answers | The calls will be rated according to the choice of answer defined here, e.g. |
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| excellent, |
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| good, |
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| average, |
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| below average, |
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| very bad. |
Once you are donehave configured the questions, click on the button, as shown below:
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Editing a question
To edit any question, select this from the list questions available, as shown below:
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