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| Yes/No answer | The calls will be rated based on a yes/no answer, e.g. Was the call answered quickly?
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| Range answers | The calls will be rated based on the range of values defined here, e.g. range 1-10 . How well did the agent understand your requirements?
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| Multiple choice answers | The calls will be rated according to the choice of answer defined here, e.g. excellent, good, average, below average, very bad.
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Editing a question
To edit any question, select this it from the list of questions available, as shown below:
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The following window will appear allowing you to edit this the question:
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