This section allows you to create your own score cards, by defining a list of questions, which will thereafter be used to rate calls for evaluation purposes.
The score cards can be used to score the calls and run reports according to the
A sample score card showing an example of these questions in context is shown below:
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Our reporting interface provides a comprehensive analysis of previously-scored calls, enabling you to quickly and easily evaluate the answers to your scored calls. All Yes/No, Range or Multiple Choice questions are summarised in a clear, easy-to-understand format.
Each question is shown separately and grouped into their respective categories.
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To access the Questions section, click on the button from the left-hand side menu. The following screen will be displayed:
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How to use the score cards
Scoring a call
The score cards can be used to score the calls and run reports according to the
A sample score card showing an example of these questions in context is shown below:
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|---|---|---|---|---|
|
Our reporting interface provides a comprehensive analysis of previously-scored calls, enabling you to quickly and easily evaluate the answers to your scored calls. All Yes/No, Range or Multiple Choice questions are summarised in a clear, easy-to-understand format.
Each question is shown separately and grouped into their respective categories.
| Screenshotmacro | ||||
|---|---|---|---|---|
|