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Using the score cards
Scoring a call
Once your score cards have been created, you can score any call logged in the system.
To score a call, click on it from the
screen or any itemised report to display the
window
and click . Click on the
tab
where you can select the type of question(s) you want to score the call with, as shown below:
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Select the type of question(s) you want to score the call with and
Reporting on scored calls
Our reporting interface To evaluate your calls based on the assigned scores, use the the
report type. This report provides a comprehensive analysis of previously-scored calls, enabling you
to quickly and easily evaluate the answers
to of your scored calls. All
Yes/No, Range or Multiple Choice questions question types are summarised in a clear
, and easy-to-understand format
.Each and each question is shown separately
and , grouped into
their its respective
categoriescategory.
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