Questions

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Once your score cards have been created, you can score any call logged in the system .To score a call, click on it from either the

Referencemacro

Label	Cal view

screen or any itemised report interface.

To score a call from the

To score a call from an itemised report interface, click on it to display the

Referencemacro

Label	Call detail

window. Click on the

Tabmacro

Label	Score

tab where you can select the type of question(s) you want to score the call with, as shown below:

Screenshotmacro

Border	false
URL	/download/attachments/4817806/questions_4.png

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