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Once your score cards have been created, you can score any call logged in the system either the  ReferencemacroLabelthe Cal view screen or any itemised report interface.

To score a call from the Cal view screen, click on the Score the callImage Added icon, as shown below:

Screenshotmacro
Borderfalse
URL/download/attachments/4817806/questions_12.png

 

To score a call from an itemised report interface, click on it to display the

Referencemacro
LabelCall detail
window. Click on the
Tabmacro
LabelScore
tab where you can select the type of question(s) you want to score the call with, as shown below:

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