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If you want to exclude certain call types from your statistics, click on the tab and select the call types that tick the box against the type of calls you don't want to include in your stats point to include, by ticking the relevant box:.
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Follow the instructions below to exclude a user from a stats collection point, e.g. exclude the sales manager from the sales team stats:
- Search the Directory to locate the user you want to exclude from your stats.
- Once you locate Select the user in the Directory, select it and click on the
tab.Buttonmacro Label Properties Screenshotmacro Border false URL /download/attachments/4817219/stats_point_exclude_user.png - A new window will appear. Click on the
tab and tick the Exclude this user from call statistics box.Tabmacro Label Telephony Screenshotmacro Border false URL /download/attachments/4817219/stats_point_exclude_user_2.png - Click on the button to apply the changes.
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To perform the steps below you need administrative privileges to be able to access the Directory and the user properties. |
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<a id="Deleting a stats point"></a> |
Deleting a stats point
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