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Summary panels are normally used to display a summary of information, e.g. the longest call, the most expensive call, the total number of inbound calls etc. Summary panels are normally used to display call statistics based on a particular call type or call property (subject), e.g. the longest call, the most expensive call, the total number of inbound calls etc.
The display board in the screenshot below displays several summary panels, each of them showing call information grouped by different criteria
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To populate the summary panel with call logging information, you first need to create a stats point object in the Directory to collect data for the site, group or user that you want the summary panel to display. |
To choose the entity whose calls you want to display in this panel, select a stats collection point, by clicking on the button.
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Selecting the call type
To select the type of call which the information displayed in this summary panel should apply to, click on the Referencemacro
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