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Answer typeDescription
Yes/No answer

The calls will be rated based on a yes/no answer, e.g. Was the call answered quickly?

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Range answers

The calls will be rated based on the a defined range of values defined here, e.g. range 1-10 . How well did the agent understand your requirements?

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Multiple choice answers

The calls will be rated according to the a defined choice of answer defined here, e.g. excellent, good, average, below average, very bad.

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To remove a choice answer from the list, click on the 

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icon.

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