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To enable TIM Plus to connect to your Avaya BCM you will need to create a CDR User in the option of your BCM Unified Manager configuration utility. The Avaya BCM connection requires the DCOM service to be enabled on the machine running TIM Plus. Following the introduction of enhanced security in Windows XP Service Pack 2, the username and password for the CDR User now need to be exactly the same as the credentials of the Windows account under which TIM Plus runs.
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Configuring NetPBX
To collect the call logging data from the Avaya BCM up to v3.x phone system and send it to TIM Plus, you first need to install the NetPBX software. After the installation follow the link below for instructions on how to connect NetPBX with your BCM:
Connecting BCM v3.7 or below with NetPBX.
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