Cisco Unified Call Manager up to V4.x

These instructions help you configure your Cisco UCM to work with TIM PlusEnterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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This version of the UCM outputs its call records to a table named CallDetailRecord in a database entitled CDR. Rather than have TIM Plus enterprise read and remove CDRs from the live CallDetailRecord table, we recommend you replicate this into a second table - leaving the original intact - so that it may be used by other applications that require it. Normally, there already exists a SQL User with the following credentials:

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You need to know the following information in order for TIM Plus Enterprise to be able to connect to the Cisco UCM CDR database:

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Setting up a DSN connection for TIM

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Enterprise

To enable TIM Plus Enterprise to work with your Cisco UCM, you first need to set up a DSN connection. Follow the steps below to perform this task within Microsoft Windows:

1. Open Windows Control Panel
2. Double click on the Administrative tools icon
3. Double click on the Data Sources (ODBC) icon
4. Select the System DSN tab and click the Add button
5. Select SQL Server from the list of available drivers and click Finish
6. In the Name field, enter  CCM
7. In the Description field enter the following: TIM Plus Enterprise link to CCM
8. In the Database name field enter the database type e.g SQL, MySQL etc.
9. In the Server drop-down list select the Cisco UCM Publisher IP address or machine name
10. Click the Next button
11. Select the option  With SQL Server authentication using a login ID and password entered by the user , then click Next
12. Enable the checkbox  Change the default database to: , select CDR , then click the Next button
13. Click the Finish button
14. Click the Test Data Source button to verify your settings and, if the test is successful, click OK
15. Click the OK button to close the control panel applet

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