Cisco UCM / CUBE (Call Manager) versions 5.0 - 8.6

These instructions help you configure your Cisco UCM version 5.0 - 8.6 to work with TIM PlusEnterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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Create Cisco Application User for AXL sync

To enable TIM Plus Enterprise to query the Cisco database, you need to create an Application User on your Cisco UCM. Follow the steps below to complete this task:

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You will need to configure your Cisco UCM to send the CDR data to TIM PlusEnterprise. Note that the UCM can be configured with cluster wide or server specific settings, depending on how the system maintainer has installed it. Please note that, by default, CDR records are turned off.

1. Log in to Cisco UCM Administration and from the left-hand menu click on the System tab and select Service Parameters.
2. Choose your UCM node from the Server drop-down list.
3. Select Cisco Call Manager from the Service drop-down list.
4. In the System section, change the CDR Enabled Flag to True. Enable this parameter on all servers within the cluster you want to log calls for.
5. Change the CDR Log Calls with Zero Duration Flag to True. This parameter enables or disables the logging of CDRs for calls which did not connect.
6. Click on the Save button.
7. Click on the Navigation drop-down list from the top right-hand corner, and select Cisco Unified Serviceability. You may need to log in with a user account that has administrative permissions.
8. Select Tools, then click on the CDR Management tab.
9. Click the Add New button. You will now see the Billing Application Server Parameters window. Enter the following parameters:
   
   Host Name / IP Address: The IP address or hostname of the machine running TIM PlusEnterprise.
   User Name:  Enter a user name for FTP/SFTP transfers (e.g. TIM) 
   Password: Enter a password for the FTP account (e.g. Ciscoftp) 
   Protocol: Select FTP or SFTP as desired.
   Directory Path: Enter a forward-slash character to indicate root (/).
   Remove the tick from Resend on Failure.
   

   Screenshotmacro
   Border false Shadow false URL /download/attachments/4817082/cisco_ucm_6.JPG

10. Next, click on the Add button to complete the billing server configuration. The UCM node will check that the FTP/SFTP details are valid and will write a test file to the FTP/SFTP directory. If this fails, you should double-check the details you entered.

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Follow the steps below to configure TIM Plus Enterprise to receive data from your Cisco UCM:

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