Cisco UCM / Business Edition (Call Manager) version 5.0 - 8.6

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1. Log in to Cisco UCM Administration and from the left-hand menu click on the System tab and select Service Parameters.
2. Choose your UCM node from the Server drop-down list.
3. Select Cisco Call Manager from the Service drop-down list.
4. In the System section, change the CDR Enabled Flag to True. Enable this parameter on all servers within the cluster you want to log calls for.
   

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5. Change the CDR Log Calls with Zero Duration Flag to True. This parameter enables or disables the logging of CDRs for calls which did not connect.
6. Click on the Save button.
7. Click on the Navigation drop-down list from the top right-hand corner, and select Cisco Unified Serviceability. You may need to log in with a user account that has administrative permissions.
8. Select Tools, then click on the CDR Management tab.
9. Click the Add New button. You will now see the Billing Application Server Parameters window. Enter the following parameters:
   
   Host Name / IP Address: The IP address or hostname of the machine running TIM Enterprise.
   User Name:  Enter a user name for FTP/SFTP transfers (e.g. TIM) 
   Password: Enter a password for the FTP account (e.g. Ciscoftp) 
   Protocol: Select FTP or SFTP as desired.
   Directory Path: Enter a forward-slash character to indicate root (/).
   Remove the tick from Resend on Failure.
   

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10. Next, click on the Add button to complete the billing server configuration. The UCM node will check that the FTP/SFTP details are valid and will write a test file to the FTP/SFTP directory. If this fails, you should double-check the details you entered.

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