ShoreTel PBX

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Configuring TIM Enterprise

Follow the steps below to configure TIM Enterprise to collect the SMDR data from your Panasonic phone systemOnce the DSN connection has been set up, log in to TIM Enterprise and perform the following steps:

Click on the Directory tab.
Choose the PBX object you want to configure and click Properties.
A new window will open. In the General tab, select Panasonic KX-TD Series ShoreTel from the Data format list and tick the Keep a local backup of data box, as shown below:
Screenshotmacro
In the Connection tab, select

Establish TCP

System DSN connection

to PBX

from the Connection method list.
In the

Host

DSN field,

enter the IP address of your phone system

select ShoreTel from the drop-down list.
In the Port Frequency field, enter 2300.
Leave the Username field blank.
In the Password field, enter the password required to connect to your phone system, by default PCCSMDR5 to check for data every five seconds.
In the

IP

DB script field, select

Panasonic

ShoreTel from the drop-down list.
Click on the Save button to apply the settings.
Screenshotmacro

HTML

<p>These instructions should assist in configuring your ShoreTel to 
work with TIM Enterprise. If you are not familiar with PBX 
configuration, please contact your system maintainer.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=158>Connection information</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Connection type</b></td>
			<td class="confluenceTd"><b>IP
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>IP method</b></td>
			<td class="confluenceTd">The ShoreTel stores its 'Call Detail Records' in a MySQL database which is located on the ShoreWare Server.
			</td>
		</tr>
	</tbody>
</table>

<h2>Configuring ShoreTel</h2>

<p>By default, the CDRs are written to the MySQL Database.</p>


<p>The database that TIM Enterprise will connect to is called 
'ShoreWareCDR'. You will need to create a username and password on the 
ShoreWare Server for the MySQL database so TIM Enterprise can connect to
 it. You may need to speak to your system maintainer to create this for
 you.</p>

<p>You will need to know the following information for TIM Enterprise to
 connect successfully to the Shoretel ShoreWareCDR database:</p>

<ul>
	<li>IP/DNS of the MySQL Database which is located on the ShoreWare Server.</li>
	<li>Username and Password to connect to the ShoreWareCDR database.</li>
</ul>

<h2>Setting up a DSN connection for TIM Enterprise</h2>

<p>You will need to setup a DSN connection for TIM Enterprise to work with 
the ShoreTel. Below you will find instructions on how to do this within 
Microsoft Windows:</p>

<ol>
	<li>Click on Windows <span class="button no_margin">Start</span>.</li>
	<li>Click on <span class="button no_margin">Control panel</span>.</li>
	<li>Double click on <span class="button no_margin">Administrative tools</span> icon.</li>
	<li>Double click on <span class="button no_margin">Data Sources (ODBC)</span> icon.</li>
	<li>Click on the <span class="button no_margin">System DSN</span> tab.</li>
	<li>Click on the <span class="button no_margin">Add</span> button.</li>
	<li>Select <span class="keyword">MySQL ODBC 3.51 Driver</span> from the list and click <span class="button no_margin">Finish</span>. If you cannot see the <span class="keyword">MySQL ODBC 3.51 Driver</span> you will need 
		to download this from <a href="http://www.mysql.com">http://www.mysql.com</a>.</li>
	<li>In the <span class="reference">Name</span> field enter the following: <span class="keyword">shoretel</span>.</li>
	<li>In the <span class="reference">Description</span> field enter the following: <span class="keyword">TIM Enterprise link to ShoreTel</span>.</li>
	<li>In the <span class="reference">Server</span> field enter the IP Address of the ShoreWare Server.</li>
	<li>In the <span class="reference">Username</span> field enter the username that was created for the ShoreWareCDR database.</li>
	<li>In the <span class="reference">Password</span> field enter the password that was created for the ShoreWareCDR database.</li>
	<li>In the <span class="reference">Database</span> drop-down list select <span class="keyword">ShoreWareCDR</span>.</li>
	<li>Now click on the <span class="button no_margin">Test</span> button which will confirm if the information you entered is correct and connection is successful.</li>
	<li>Click on the <span class="button no_margin">OK</span> button and then again to close the window.</li>
</ol>

<p>Now you will be able to see the ShoreTel in the <span class="button">System DSN</span> list.</p>

<p>An example of ODBC setup is shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/shoretel_1.png" alt="ShoreTel" />

<h2>Configuring TIM Enterprise</h2>

<p>Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your ShoreTel:</p>

<ol>
	<li>Browse to TIM Enterprise as normal and login with your credentials.</li>
	<li>Click on the <span class="button no_margin">Directory</span> tab.</li>
	<li>Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'ShoreTel'.</li>
	<li>Left-click on it and select <span class="button no_margin">Properties</span>.</li>
	<li>From the <span class="button no_margin">General</span> settings tab select <span class="keyword">ShoreTel</span> from the PBX model list.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/shoretel_2.png" alt="ShoreTel" />
	<li>In the <span class="button no_margin">Connection</span> tab select <span class="keyword">Listen for connection from PBX</span> from the <span class="reference">Connection method</span> list.</li>
	<li>The <span class="reference">DSN</span> field should show <span class="keyword">ShoreTel</span>.</li>
	<li>In the <span class="reference">Frequency</span> field enter in <span class="keyword">5</span>.</li>
	<li>The <span class="reference">DB script</span> field should show <span class="keyword">ShoreTel</span>.</li>
	<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/shoretel_3.png" alt="ShoreTel" />
</ol>

ShoreTel PBX

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Configuring TIM Enterprise