Cisco UCM / Business Edition (Call Manager) version 5.0 - 8.6

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<a id="Set up FTP/SFTP in Cisco UCM"></a>

Set up FTP/SFTP in Cisco UCM

You will need to configure your Cisco UCM to send the CDR data to TIM Enterprise. Note that the UCM can be configured with cluster wide or server specific settings, depending on how the system maintainer has installed it. Please note that, by default, CDR records are turned off.

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<a id="Configure Cisco AXL sync"></a>

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1. Click on the Directory tab.
2. Go to the Directory level where you want to synch the UCM files and add a new Directory Sync object. Enter a name for the object and click on the

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   button, as shown below:
   

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3. Left-click on the newly-created object and select Properties.
4. In the Directory type drop-down list, select Cisco UCM.
5. In the Host name field, enter the IP address of the UCM Publisher node.
6. In the Host port field, enter the port number of the UCM Publisher node.
7. In the Username field, enter the username of the Cisco Application User you configured in the previous section, e.g. TIM_AXL.
   

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8. Click Set password and enter the password configured in the previous section, e.g. C1sco.
   

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9. Click on the Save button to apply the changes.

<a id="Configure TIM Enterprise to receive data by FTP"></a>

Configuring TIM Enterprise to receive data by FTP

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1. Click on the Directory tab.
2. Choose the PBX object you want to configure and click Properties.
3. A new window will open. In the General tab, select Cisco UCM 5+ from the Data format list and tick the Keep a local backup of data box, as shown below:
   

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4. In the Connection tab, select Receive FTP transfers from PBX from the Connection method list.
5. In the Username field, enter the username you created when setting up your Cisco UCM for FTP/SFTP transfers, e.g. TIM .
   
6. In the Password field, enter the password you chose when setting up your Cisco UCM for FTP/SFTP transfers, e.g. Ciscoftp .
7. Click on the Save button to apply the changes.
   

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<a id="Configure TIM Enterprise to receive data by FTP"></a>

Set up FTP/SFTP in Cisco UCM

You will need to configure your Cisco UCM to send the CDR data to TIM Enterprise. Note that the UCM can be configured with cluster wide or server specific settings, depending on how the system maintainer has installed it. Please note that, by default, CDR records are turned off.

1. Log in to Cisco UCM Administration and from the left-hand menu click on the System tab and select Service Parameters.
2. Choose your UCM node from the Server drop-down list.
3. Select Cisco Call Manager from the Service drop-down list.
4. In the System section, change the CDR Enabled Flag to True. Enable this parameter on all servers within the cluster you want to log calls for.
   

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5. Change the CDR Log Calls with Zero Duration Flag to True. This parameter enables or disables the logging of CDRs for calls which did not connect.
6. Click on the Save button.
7. Click on the Navigation drop-down list from the top right-hand corner, and select Cisco Unified Serviceability. You may need to log in with a user account that has administrative permissions.
8. Select Tools, then click on the CDR Management tab.
9. Click the Add New button. You will now see the Billing Application Server Parameters window. Enter the following parameters:
   
   Host Name / IP Address: The IP address or hostname of the machine running TIM Enterprise.
   User Name:  Enter a user name for FTP/SFTP transfers (e.g. TIM) 
   Password: Enter a password for the FTP account (e.g. Ciscoftp) 
   Protocol: Select FTP or SFTP as desired.
   Directory Path: Enter a forward-slash character to indicate root (/).
   Remove the tick from Resend on Failure.
   

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10. Next, click on the Add button to complete the billing server configuration. The UCM node will check that the FTP/SFTP details are valid and will write a test file to the FTP/SFTP directory. If this fails, you should double-check the details you entered.