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Call type

Description

All inbound

Inbound answered

Inbound DDI only

Inbound transfer only

Inbound missed

All outbound calls

Outbound connected only

Outbound not connected only

Outbound operator assisted

Tandem

User mobile calls

User SMS

All internal

Internal answered only

Internal not answered only

Internal not connected

Private wire

Feature

Criteria

Description

equals

Search for calls of a particular type. In the example below, the results will show only internal calls.

Reporting_filter_enterprise
Value3All internal
Value1Call type
Value2equals

is not equal to

Exclude calls of a particular type. In the example below, the results will show all call types, except internal calls.

 

Reporting_filter_enterprise
Value3All internal
Value1Call type
Value2is not equal

Tip

To report on all types of call, select the (All call types) option

Reporting_filter_enterprise
Value3(All call types)
Value1Call type
Value2equals

.

 

 

 

 

 

 

 

 

HTML
<p>The filters option allows you to add one or more filters to the report 
to allow you to sift through information in more detail. To add a 
filter, simply choose the relevant filter and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" > button to add to the report.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_1.png" alt="Add filter" />

<p>The following window will appear, allowing you to set your report's filters:</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_4.png" alt="Add filter" />

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