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Call type | Description | ||||||||||||||||||||||||
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All inbound Inbound answered Inbound DDI only Inbound transfer only Inbound missed All outbound calls Outbound connected only Outbound not connected only Outbound operator assisted Tandem User mobile calls User SMS All internal Internal answered only Internal not answered only Internal not connected Private wire Feature |
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CLI
Calling Line Identification (CLI) is the telephone number of the remote caller in an incoming call scenario. To filter a report by dialled number, enter the relevant value in the box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description | ||||||||
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equals | Search for calls whose dialled number matches a particular value. In the example below, the results will show only calls whose dialled number is 02072652600.
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is not equal to | Exclude calls whose dialled number matches a particular value. In the example below, the results will exclude calls whose dialled number is 02072652600.
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begins with | Search for calls whose dialled number begins with a particular number of digits. In the example below, the results will show only calls whose dialled number begins with 00.
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| does not begin with | Exclude calls whose dialled number begins with a particular number of digits. In the example below, the results will exclude calls whose dialled number begins with 00.
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ends with | Search for calls whose dialled number ends with a particular number of digits. In the example below, the results will show only calls whose dialled number ends with 2600.
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does not end with | Exclude calls whose dialled number ends with a particular number of digits. In the example below, the results will exclude calls whose dialled number ends with 2600.
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contains | Search for calls whose dialled number contains a particular number of digits. In the example below, the results will show only calls whose dialled number contains 265.
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does not contain | Exclude calls whose dialled number contains a particular number of digits. In the example below, the results will exclude calls whose dialled number contains 265.
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<p>The filters option allows you to add one or more filters to the report to allow you to sift through information in more detail. To add a filter, simply choose the relevant filter and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" > button to add to the report.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_1.png" alt="Add filter" /> <p>The following window will appear, allowing you to set your report's filters:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_4.png" alt="Add filter" /> |
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