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A feature call is a special type of call that a user dials in order to obtain a specific PBX feature, such as voicemail enable/disable, group pick up, etc.
Route
The route is the itinerary of a call from its source to its destination. The information displayed in this field is determined by the type of call:
| Call type | Information displayed |
|---|---|
| Incoming calls | The CLI of the caller |
| Outgoing calls | The number that was dialled |
| Incoming internal calls | The caller's username or extension number |
Tandem call
A tandem call is a connecting call in a telephone network, coming into a switch through one trunk and transferred out again through another.
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