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| Criteria | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|
is greater than | Search for calls whose duration is longer than a particular value. In the example below, the results will show only calls whose duration is longer than 30 seconds.
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is less than | Search for calls whose duration is shorter than a particular value. In the example below, the results will show only calls whose duration is shorter than 60 seconds.
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equals | Search for calls whose duration is equal to a particular value. In the example below, the results will show only calls whose duration is 10 seconds.
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is not equal to | Exclude calls whose duration is equal to a particular value. In the example below, the results will exclude calls whose duration is 10 seconds.
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Response time
This option allows you to filter calls based on their response time, measured in seconds. Specify the desired response time threshold in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|
is greater than | Search for calls whose response time is longer than a particular value. In the example below, the results will show only calls whose response time is longer than 30 seconds.
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is less than | Search for calls whose response time is shorter than a particular value. In the example below, the results will show only calls whose response time is shorter than 60 seconds.
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equals | Search for calls whose response time is equal to a particular value. In the example below, the results will show only calls whose response time is 10 seconds.
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is not equal to | Exclude calls whose response time is equal to a particular value. In the example below, the results will exclude calls whose response time is 10 seconds.
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| HTML |
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<p>The filters option allows you to add one or more filters to the report to allow you to sift through information in more detail. To add a filter, simply choose the relevant filter and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" > button to add to the report.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_1.png" alt="Add filter" /> <p>The following window will appear, allowing you to set your report's filters:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_4.png" alt="Add filter" /> |
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