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| Criteria | Description | ||||||||
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is greater than | Search for calls whose response time is longer than a particular value. In the example below, the results will show only calls whose response time is longer than 10 seconds.
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is less than | Search for calls whose response time is shorter than a particular value. In the example below, the results will show only calls whose response time is shorter than 10 seconds.
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equals | Search for calls whose response time is equal to a particular value. In the example below, the results will show only calls whose response time is 3 seconds.
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is not equal to | Exclude calls whose response time is equal to a particular value. In the example below, the results will exclude calls whose response time is 10 seconds.
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<a id="Trunk access code"></a> |
Trunk access code
If your telephone system uses trunk access codes to connect calls using specific channels, you can limit your report's results to include only calls made using those codes. Specify the trunk access code in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|
equals | Search for calls whose trunk access code matches a particular value. In the example below, the results will show only calls whose trunk access code is 12.
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is not equal to | Exclude calls whose trunk access code matches a particular value. In the example below, the results will exclude calls whose trunk access code is 12.
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begins with | Search for calls whose trunk access code begins with a particular combination of digits. In the example below, the results will show only calls whose trunk access code begins with 1.
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| does not begin with | Exclude calls whose trunk access code begins with a particular combination of digits. In the example below, the results will exclude calls whose trunk access code begins with 1.
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ends with | Search for calls whose trunk access code ends with a particular combination of digits. In the example below, the results will show only calls whose trunk access code ends with 3.
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does not end with | Exclude calls whose trunk access code ends with a particular combination of digits. In the example below, the results will exclude calls whose trunk access code ends with 3.
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contains | Search for calls whose trunk access code contains a particular combination of digits. In the example below, the results will show only calls whose trunk access code contains 2.
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does not contain | Exclude calls whose trunk access code contains a particular combination of digits. In the example below, the results will exclude calls whose trunk access code contains 2.
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<p>The filters option allows you to add one or more filters to the report to allow you to sift through information in more detail. To add a filter, simply choose the relevant filter and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" > button to add to the report.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_1.png" alt="Add filter" /> <p>The following window will appear, allowing you to set your report's filters:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_4.png" alt="Add filter" /> |
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