| Field name | Description |
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| Date | The date the call started. |
| Time | The time the call started. |
| Source | The place from where the call originated. |
| Route | The information displayed in this field is determined by the type of call: - for incoming calls, this shows the CLI of the caller;
- for incoming internal calls, this shows either the caller's username or extension number;
- for outgoing calls, this shows the dialled number.
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| Destination | The information displayed in this field is determined by the type of call: - for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available;
- for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list;
- for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ].
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| Response | The time it took for the call to be answered (in seconds). |
| Duration | The duration of the call (in hours, minutes and seconds). |
| Cost | The cost of the call. |
| CLI | The telephone number of the remote caller for inbound calls. |
| Dialled number | The number that was dialled in order to reach a particular destination. |
| Source name | The name of the person who made the call. |
| Source ID | The ID of the person who made the call. |
| Destination name | The name of the destination called, e.g. Manchester, Tri-Line, London. |
| Destination ID | The ID of the destination called. |
| Tariff | The name of the tariff table that was used to cost the call, e.g. BT. |
| Tariff band | The specific tariff band that was used to cost the call, e.g. International, National, Mobile etc. |
| Account code | The account code associated with the call. |
| LCR Digits | The Least Cost Routing (LCR) digits used to route the call. |
| Trunk access code | The trunk access code used to access a group of channels. |
| Data source | The location where the call originated. |
| Call reference | Any call reference number associated with the call. |
| Flags | Any flags associated with a call, as described below: | Inlineimage |
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| URL | /download/attachments/983147/gray_recording_button.png |
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The call has no associated voice recording.| Inlineimage |
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| URL | /download/attachments/983147/recording_button.png |
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The call has an associated voice recording; click on the icon to listen to the call.| Inlineimage |
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| URL | /download/attachments/983147/score_button.png |
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The call has not been scored; click on the icon to score the call.| Inlineimage |
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| URL | /download/attachments/983147/scored_button.png |
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The call has been scored; click on the icon to review scoring information for the call.| Inlineimage |
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| URL | /download/attachments/983147/note_button_1.png |
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The call has not been annotated; click on the icon to add a note to the call.| Inlineimage |
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| URL | /download/attachments/983147/note_button_2.png |
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The call has one or more associated notes; click on the icon to review the note(s).| Inlineimage |
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| URL | /download/attachments/983147/gray_add_button.png |
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The call has no related transfer legs.| Inlineimage |
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| URL | /download/attachments/983147/add_button.png |
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The call has related transfer legs; click on the icon to view all transfers associated with the call. | |
| Voice location | The unique ID of the call recording device that captured audio for the call. |
| Voice filename | The unique call reference identifying any voice recording associated with the call. |