Versions Compared

Old Version 31

changes.mady.by.user Editor

Saved on

compared with

New Version 32

changes.mady.by.user Editor

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

User level

When drilling down into a group, a new report is produced, showing the same summary information for each individual user within that group, as shown below:

Screenshotmacro
URL/download/attachments/2785320/enterprise_overview_5.png

At all organisational levels, the body of the report consists of a table containing call summary information about each entity. The column headers of this table are described below:

HeaderDescription
Name

The name of the entity for each line of data

Missed
  • Squiggle: The total number of missed calls
  • Avg duration: The average duration of all missed calls (in seconds)
Answered
  • Squiggle: The number of incoming calls answered by extensions within the selected entity, including transferred calls
  • Total duration: The total duration of all incoming calls (in hours, minutes and seconds)
  • Avg duration: The average duration of all incoming calls (in hours, minutes and seconds)
  • Avg response: The average time taken to respond to all incoming calls (in seconds)
Outbound
  • Squiggle: The number of outbound calls
  • Total duration: The total duration of all outgoing calls (in hours, minutes and seconds)
  • Avg duration: The average duration of all outgoing calls (in hours, minutes and seconds)
  • Total cost: The total aggregate cost of all outbound calls
Tip

In addition to summary information, totals and averages for each call type are shown in the footer of each column.

 

...