Introduction
The Frequent Numbers report shows a top-ranking list of the numbers that you call, or are called by, most frequently. By highlighting your most frequently-called destinations, the report can help you to determine if private circuits to your commonly-called destinations would be beneficial; it can also help you negotiate call rates with your network provider.
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Running the report
Click on the Reports tab and select Frequent numbers from the left-hand pane. The screen displaying the parameters of the report will appear, where you can configure the entity, period, filters, options and format of the report.
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For details about how to configure these parameters, refer to the relevant page in the list below:
Creating the report
When you have configured the report's parameters, click on the button to run the report immediately; alternatively, you can save the report's definition or schedule the report for future delivery.
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The report's results
Below is an example of this report's output in Web format. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.
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As with all reports produced by TIM Plus, each page of the report includes the following information:
- the report's title
- the date and time that the report was generated
- the name of the report, if applicable
The Web format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results.
The body of the report contains a table showing a summary of each frequently dialled number or CLI along with their associated destinations. The column headers of the table are described below:
| Header | Description |
|---|---|
| Dialled number | The telephone number that was dialled. |
| Location | The location name associated with the dialled number or CLI. |
| Number of calls | The total number of calls made to each unique dialled number or from each unique CLI. |
| Total duration | The total time spent on calls to each dialled number or from each CLI, displayed in hh:mm:ss format. |
| Total cost | The total cost of calls for each unique dialled number. |
All dialled numbers, CLIs and locations in the table are shown as hyperlinks; clicking on any of them displays an itemised list of calls to/from each one.
To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
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<h2>Introduction</h2> <p>The Frequent Numbers report shows a top-ranking list of the most frequent numbers dialled. Use this information to decide, for example, whether you need to invest in private wires to common destinations such as your other offices or branches.</p> <p>This report also helps in making decisions about which telecom carrier you should use to various call destinations. Partial telephone numbers can be specified so as to narrow your search down to very specific information, e.g. London numbers only.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/frequent_numbers_1.png" alt="Frequent numbers" /> <h2>Running the report</h2> <p>On the <span class="reference">Reports</span> screen, click on <span class="reference">Frequent numbers</span> in the reports type list, as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/frequent_numbers_2.png" alt="Frequent numbers" /> <p>You can tailor the report to your specific requirements by selecting the entity you'd like to apply the report to as well as the output format required. You can also limit the results by adding filters and options as detailed below: </p> <h4>Entity</h4> <p>The <span class="reference">Entity</span> allows you to choose which area of the directory you would like to report on. If you want to run a report for your entire organisation, you do not need to choose an entity.</p> <p>If you want to select a specific area for reporting, click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" alt="Add Entity button" /> button to get a pop-up window showing the areas of the directory you can report on.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/reports_3.png" alt="Add Entity" /> <p>To drill up and down simply click on the hyperlinks provided, shown in the screenshot below as Aberdeen, Birmingham, Brighton, Cardiff etc.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/entity_panel_1.png" alt="Entity panel" /> <p>Once you have reached the area you would like to report on, click on the green <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/tick_button.png" alt="Add Entity button" /> as highlighted in red below.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/entity_panel_2.png" alt="Entity panel" /> <p>Alternatively if you are looking for a specific area e.g. person, department, site, name etc, you can just enter the name and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/search_button.png" alt="Search" /> button as shown in the example below:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/entity_panel_3.png" alt="Entity panel" /> <h5>Selected Entity</h5> <p>Once your entity you would like to report on had been selected, it will appear, as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/selected_entity.png" alt="Selected entity" /> <h5>Delete an Entity</h5> <p>In order to delete an entity, just select it with your mouse and click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/red_delete_button.png"> button above it, as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/delete_entity.png" alt="Delete entity" /> |
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