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The Target Response report enables you to assess how well calls to your company are answered, compared to user-defined targets. It provides a line-by-line summary as well as a visual representation of the proportion of calls answered inside and outside your set targets.
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Running the report
Click on the Reports tab and select Account summary from the left-hand pane. The screen displaying the parameters of the report will appear, where you can configure the entity, period, filters, options and format of the report.
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Below is an example of this report's output in Web format. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.
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As with all reports produced by TIM Plus, each page of the report includes the following information:
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Each entity is shown as a hyperlink which, if clicked on, re-runs the report to include only call information pertaining to that entity, allowing you to inspect the performance of specific teams and individual users.
Screenshotmacro URL http://docs.tri-line.com:8090/download/attachments/2785330/target_response_4.png
Screenshotmacro URL http://docs.tri-line.com:8090/download/attachments/2785330/target_response_5.png
To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
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