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The Target Response report enables you to assess how well calls to your company are answered, compared to user-defined targets. It The report provides a visual representation as well as a line-by-line summary as well as a visual representation of the proportion of calls answered inside and outside your set targets.
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| Header | Description |
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| Name | The name of the entity for each line of data |
| Answered |  : The total volume of calls received for each entity- Avg resp: The average response time of all answered calls in each period
- x-xx s: The percentage of calls that were answered within each predefined target, e.g. if 50% is displayed under the 0-5s heading, half of all calls were answered sooner than 5 seconds
You can define your own thresholds in the Options section of the report wizard (above)
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| Missed | - : The total number of missed calls for each entity
- Avg durn: The average length of time a missed call rang before being abandoned
- x-xx s: The percentage of calls that were abandoned within each predefined target, e.g. if 50% is displayed under the 0-5s heading, half of all calls were abandoned sooner than 5 secondsYou can define your own thresholds in the Optionssection of the report wizard (above)
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Each entity is shown as a hyperlink which, if clicked on, re-runs the report to include only call information pertaining to that entity, allowing you to inspect the performance of specific teams and individual users.
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