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These units can be placed at any hierarchical level, allowing maximum flexibility when structuring the Directory, e.g. Cost cost centres can contain Sites sites and Sites sites can contain several Cost cost centres.

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Organisation unitDescription

Channel Group

Any group of channels or lines coming into your organisation.

Cost Centre

A part of your organisation to which specific rates apply; it can contain other

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LabelOrganisation units
, such as sites or groups or, it can be part of a larger group or division.

Division

A division is normally used to describe a group of smaller units, being this such as sites, cost centres or groups.

Group

A segment of your organisation that can function independently.

Reporting collection

A special type of group that acts as a virtual container that collates disparate users from anywhere in your organisation, for reporting purposes.

Site

A section of your organisation, usually designating an office branch.

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