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A new window will open, where you can configure the general properties of your channel group, such as name, email address, DDI ID etc, as shown below:
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Additional options are available, allowing you to exclude users within this call centre from being logged or recorded or, from the call statistics.
| Option | Description |
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| Do not log | Calls for this channel group will not be logged by TIM Enterprise. In addition, if integrated call recording is in use, no audio recordings will be available. |
| Exclude channels in this group from call statistics | Collection of statistics will not be performed for this channel group. |
| Do not record calls | Calls for this channel group will not be recorded, if integrated call recording is in use. |
Channels in this group emulate network termination | This option only applies if you have enabled integrated call recording on your system. Its purpose is to indicate that the far end of the channel's physical connection is emulating PSTN network termination (NT), such as in a private circuit scenario. |
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<h2>What is a Cost Centre?</h2> <p>If your organisation has cost centres, select this organisational unit and place it in the Directory in a position that replicates your actual organisational structure. For example, if you classify <i>Admin</i> as a Cost Centre, simply create a <span class="reference">Cost Centre</span> called "Admin" and place all divisions, groups, department and extensions underneath.</p> |
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