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Additional options are available, allowing you to exclude users within this call centre from being logged or recorded or, from the call statistics.
| Option | Description |
|---|---|
| Do not log | Calls for this channel group will not be logged by TIM Enterprise. In addition, if integrated call recording is in use, no audio recordings will be available. |
| Exclude channels in this group from call statistics | Collection of statistics will not be performed for this channel group. |
| Do not record calls | Calls for this channel group will not be recorded, if integrated call recording is in use. |
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