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Adding a division

To add a cost centre division to the Directory, select the Cost Centre Division object from the Organisation unit list and enter a name that reflects its function, e.g. UK, IT Australia etc., then click on the Add button, as shown below:

 

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<a id="Configuring a division"></a>

Configuring a division

To configure a cost centredivision, locate the object in the Directory, click on it and select Properties, as shown below:

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A new window will open, where you can configure the general properties of the group, such as name, email address, ID etc, as shown below:

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Additional options are available, allowing you to exclude users within this division from being logged or recorded or, from call statistics.

OptionDescription
Do not logCalls for this group will not be logged by TIM Enterprise. In addition, if integrated call recording is in use, no audio recordings will be available.
Exclude users in this group from call statisticsCollection of statistics will not be performed for this group.
Do not record callsCalls for this group will not be recorded, if integrated call recording is in use.

 

 

 

 

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<h2>What is a Division?</h2>

<p>A Division is normally used to describe a group of smaller units. For example, if you classify Division as a geographical territory, simply create divisions to match those of your organisation  e.g. EMEA, America. Alternatively you may classify a Division as a section e.g. "Sales" and place all cost centres, groups, department and extensions underneath.</p>

<p>Divisions by their nature, normally have a number of sub-sections e.g. EMEA could have UK, France, Germany, Italy etc, while Sales may have Corporate Sales, Trade Sales, UK Sales, International Sales.</p>

<p>The term "Division" is very flexible and you should really use it to suit the requiremnets of your own organisational structure.</p>

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