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ObjectDescription

Alarm

An 

Referencemacro
LabelAlarm
object can be set up at any level of the Directory in order to trigger an alert when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded. The criteria that must be met to trigger an alarm is user-defined, and email alerts can be sent to one or more recipients.

ChannelChannels are system objects representing your telephone lines. When you first configure the system, your channels are automatically harvested from the data received from the phone system. The properties of each channel can be edited afterwards, and channels can also be organised subsequently into new groups, if preferred.

PBX

The function of a

Referencemacro
LabelPBX
object is to acquire call logging data from a telephone system. TIM Enterprise can be configured to take call records from a single PBX covering multiple sites or you can connect to a number of PBXs.

Magic Box

The

Referencemacro
LabelMagic Box
object allows you to integrate a call recording option to your TIM Enterprise system.

User

Users represent the people in your organisation who make use of devices such as telephone extensions, fax machines, etc. When you first configure the system, your users are automatically harvested from the data received from the phone system. the properties of each user can be edited afterwards, and users can also be subsequently organised into new user groups, if preferred

Display Board

A display board is a user-definable screen that can comprise any live, up-to-the-minute information, such as call statistics, leaderboards or RSS feeds. It can also pull content from third-party systems, such as sales management, accounting or CRM software.

Question

Questions

A

Referencemacro
LabelQuestion
object can be added to the

directory of TIM Enterprise

Directory to allow users to score calls

. The results of the call scoring report will vary depending on the type of questions used to create your scorecards.

, by defining a list of questions that must be completed for each call that you score, in order to rate calls for evaluation purposes.

The questions can have three types of answer; Yes/No answers, range answers and multiple choice answers.

Billing ChargeBilling charges allow to add additional billing charges or markups to calls, users or bills. Billing charges can be applied as a % or fixed charge. When several charges are added to one bill, the charges can be prioritised in order of importance.
Stats CollectorA stats collector is a 'counter' that can be based on any subject and be placed at any point in your Directory's hierarchy. It counts calls that match defined parameters as they pass. The information from these stats points can then be selected and displayed on your customisable Display boards.
LCR PlanLCR Plans can be applied anywhere in the Directory to allow you to mimic your actual call routing plans for costing purposes.
Tariff ModifierTariff Modifiers can be applied anywhere in your Directory. This allows you to apply different tariffs throughout the Directory.
Web UserTIM Enterprise allows you to allow an unlimited number of users to interrogate the system via the web. These users are called Web Users. Web Users can be allowed access to the entire system or restricted to any specific area of your Directory.
Directory SyncThe Directory sync object in TIM Enterprise allows you to sync any partition of TIM Enterprise with a 3rd party directory e.g. Active Directory, Cisco AXL etc.